Order Cancellation & Change Policy

Last Updated: September 14, 2026

At Geadix, we understand that customers may occasionally need to cancel an order or request changes after placing it.

This Order Cancellation & Change Policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens when an order has already entered processing or shipment.

This policy applies to orders placed through geadix.com.

Summary

1. Requesting an Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

support@geadix.com

Please include:

• Your full name.
• Order number.
• Email address used to place the order.
• A clear statement that you want to cancel the order.

Cancellation requests are reviewed based on the current fulfillment status of the order.

2. When an Order Can Be Canceled

We can normally approve a cancellation when the order:

• Has not yet completed processing.
• Has not been packed for carrier handoff.
• Has not been transferred to USPS, UPS, or FedEx.
• Has not otherwise entered a stage where shipment can no longer reasonably be stopped.

Because orders begin processing soon after they are received, customers should submit cancellation requests as quickly as possible.

Submitting a cancellation request does not automatically mean the order has been canceled.

A cancellation is confirmed only after Geadix confirms the request by email.

3. Order Processing Schedule

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders normally require:

1–2 business days, Monday through Friday

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET will normally begin processing on the next business day.

Orders placed on weekends or applicable holidays will normally begin processing on the next available business day.

Because processing may begin quickly, contacting us immediately provides the best opportunity for us to accommodate a cancellation or change request.

4. Cancellation Fee

There is no cancellation fee for an order that we are able to cancel before shipment.

Cancellation fee: $0

We do not charge a restocking fee for an order canceled before shipment.

5. Cancellation Refunds

If an order has already been paid and the cancellation is successfully approved, we will refund the canceled amount to the original payment method.

Approved cancellation refunds are processed within:

7 business days after the cancellation is confirmed

After we process the refund, your bank, card issuer, or payment service provider may require additional time to post the funds to your account.

That additional posting time is controlled by the financial institution or payment provider.

6. Orders That Have Already Shipped

Once an order has been transferred to the shipping carrier, we normally cannot cancel it.

Our shipping carriers may include:

• USPS.
• UPS.
• FedEx.

If the order has already shipped, customers should wait for delivery and, if eligible, request a return under our Return & Refund Policy.

Eligible merchandise may be returned within:

30 days from the date of delivery

Approved returns qualify for:

• Free return shipping using our prepaid return label.
• $0 restocking fee.

7. Requesting an Order Change

If you need to change an order, contact:

support@geadix.com

Please provide:

• Order number.
• Full name.
• Email address used for the order.
• The exact change you are requesting.

Possible change requests may include:

• Shipping address correction.
• Recipient name correction.
• Product size change.
• Product variant change.
• Removal of an item.
• Other order information corrections.

Changes are subject to the order's current processing status and product availability.

8. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you entered an incorrect address, contact us immediately at:

support@geadix.com

Please provide:

• Order number.
• Original shipping address.
• Correct shipping address.

We will make reasonable efforts to update the address if the order has not entered a stage where modification is no longer possible.

9. Address Changes After Shipment

Once a package has been handed to USPS, UPS, or FedEx, we may not be able to modify the shipping address.

Carrier restrictions determine whether an address correction, redirect, or delivery adjustment is available after shipment.

Customers should not assume an address change has been completed unless we confirm it.

If a package is returned to us because of an incorrect or incomplete address, contact support@geadix.com so we can review available options.

10. Product Size or Variant Changes

If you ordered the wrong size or variant, contact us as soon as possible.

A change may be possible if:

• The order has not been fulfilled.
• The requested replacement option is available.
• The shipment has not already been transferred to a carrier.

If the order has already shipped, the change cannot normally be made during transit.

After delivery, eligible merchandise may be handled under our Return & Refund Policy.

11. Product Availability

Order changes involving a different product, size, or variant depend on current inventory.

We cannot guarantee that a requested replacement option will remain available.

If the requested item is unavailable, we will inform you of the available options.

We will not substitute a different product without customer approval.

12. Adding Products to an Existing Order

Once an order has been submitted, we may not be able to add additional merchandise to the same transaction.

If adding an item is not operationally possible, the customer may need to place a separate order.

Any separate order will be subject to the applicable:

• Product price.
• Shipping charge.
• Processing time.
• Delivery estimate.

13. Removing Products From an Order

If you need to remove an item from an order, contact us immediately.

We may be able to remove the item if fulfillment has not progressed too far.

If the requested removal is approved and payment has already been collected, the applicable amount will be refunded to the original payment method.

14. Multiple Change Requests

Frequent or repeated changes may become impossible once fulfillment has started.

To reduce delays, please include all requested corrections in a single email whenever possible.

Be specific about:

• What information is incorrect.
• What information should replace it.
• Which product or order item is affected.

15. Change Fees

We do not charge a separate fee for an approved order change made before fulfillment.

Order change fee: $0

If a requested change results in a different merchandise price, the order total may need to be adjusted accordingly.

Any price difference should be confirmed before the modified transaction is completed.

16. Pricing Differences After an Order Change

If an approved product change results in a different price:

• A higher-priced replacement may require payment of the difference.
• A lower-priced replacement may result in a refund of the applicable difference.

We will not intentionally apply an undisclosed additional charge.

Any applicable adjustment will be communicated before completion where additional customer authorization is required.

17. Shipping Charges After an Order Change

Our standard shipping fee is:

$6.99 per order

If an approved modification can be completed within the existing order before shipment, we do not charge a separate order-change fee.

If the customer must place a new, separate order, that new order will be subject to the applicable shipping fee displayed during checkout.

18. Incorrect Information Provided by the Customer

Customers should carefully review their order before submitting payment.

This includes checking:

• Name.
• Email address.
• Product selection.
• Size.
• Variant.
• Shipping address.
• Billing information.

Geadix will make reasonable efforts to assist with correction requests, but we cannot guarantee changes after fulfillment has begun.

19. Incorrect Order Information Caused by Geadix

If an order is processed incorrectly due to an error by Geadix, contact us at:

support@geadix.com

Please provide:

• Order number.
• Description of the issue.
• Photographs where relevant.

We will review the issue and provide an appropriate resolution.

Customers will not be charged a return shipping fee or restocking fee for an approved return resulting from our error.

20. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

We will review the order status and attempt to cancel the duplicate order if it has not already progressed beyond the cancellation stage.

Once a duplicate order has shipped, it may need to be handled through the standard return procedure after delivery.

21. Refusing Delivery Is Not a Cancellation Request

Customers should not rely on refusing delivery as a substitute for requesting an order cancellation.

If you wish to cancel an order, contact:

support@geadix.com

If a package has already shipped, please follow the applicable return instructions after delivery or contact us for assistance.

Packages returned by carriers without prior communication may require additional processing time.

22. Returns After an Unsuccessful Cancellation

If we cannot cancel your order because it has already shipped, you may request a return after delivery.

Our standard return terms include:

• 30-day return window from delivery.
• Free return shipping for approved returns.
• Prepaid return label sent by email.
• $0 restocking fee.
• Refunds processed within 7 business days after the returned item is received, inspected, and approved.

Please review our Return & Refund Policy for complete return eligibility requirements.

23. Damaged, Defective, or Incorrect Products

Cancellation rules are different from issues involving merchandise that arrives damaged, defective, or incorrect.

If you receive a product that is:

• Damaged.
• Defective.
• Incorrect.
• Different from what was ordered.

Please contact:

support@geadix.com

Include your order number, a description of the issue, and clear photographs where applicable.

We will review the issue and provide the appropriate resolution.

24. Promotional or Discounted Orders

Orders placed using a promotion or discount are generally subject to the same cancellation and change procedures described in this policy unless different terms were clearly disclosed with the promotion.

If a canceled item causes an order to no longer meet the requirements of a promotion, any applicable adjustment will be handled consistently with the terms disclosed for that promotion.

25. Fraud or Payment Verification

An order may be delayed, held, or canceled if additional verification is reasonably required because of:

• Suspected fraud.
• Unauthorized payment activity.
• Payment verification issues.
• Material inconsistencies in order information.

If payment was successfully collected for an order that we subsequently cancel, the applicable amount will be refunded to the original payment method.

26. Cancellation by Geadix

In limited circumstances, we may cancel an order when fulfillment is not reasonably possible.

Examples may include:

• Product unavailability.
• Payment authorization failure.
• Suspected fraudulent activity.
• Incorrect material pricing information.
• Invalid or unverifiable order information.
• Technical errors affecting the order.

If we cancel a paid order, we will issue the applicable refund to the original payment method.

We will not charge a cancellation fee when the order is canceled by us.

27. Confirmation of Changes or Cancellation

A request is not considered completed until you receive confirmation from Geadix.

If you contact us about an order, please monitor the email address used during checkout for our response.

Do not assume an order has been canceled or changed based only on sending a request.

28. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override mandatory rights available to customers under applicable consumer protection laws.

Where applicable law provides additional cancellation, refund, delivery, or product-related rights, those mandatory rights will continue to apply.

29. Relationship With Other Policies

This Order Cancellation & Change Policy should be read together with:

• Shipping Policy.
• Return & Refund Policy.
• Terms of Service.
• Privacy Policy.
• Payment Policy.

If an order has already shipped, the Shipping Policy and Return & Refund Policy will generally govern the next available steps.

30. Contact Information

For cancellation requests, order modifications, shipping address corrections, or other order-related questions, contact:

For the fastest review, include your order number and the email address used to place the order in your message.