Frequently Asked Questions

Last Updated: September 14, 2026

Welcome to the Geadix Frequently Asked Questions page. This page provides clear information about orders, shipping, payments, returns, refunds, cancellations, product care, privacy, and customer support for purchases made through geadix.com.

Summary

Orders

1. What products does Geadix sell?

Geadix sells women's dresses through geadix.com.

Product pages provide information such as available sizes, colors, product images, descriptions, and pricing.

2. How do I place an order?

To place an order:

1. Select the product you want.
2. Choose the available size or variant.
3. Add the item to your cart.
4. Review your cart.
5. Enter your billing and shipping information.
6. Select an available payment method.
7. Review the total price and shipping charge.
8. Complete payment and submit your order.

Please review all order details carefully before completing checkout.

3. How do I know if my order was successfully placed?

After a successful order, you should receive an order confirmation using the contact information provided during checkout.

The confirmation generally includes your order number and basic purchase information.

If you do not receive confirmation, contact:

support@geadix.com

4. Can I change my order after placing it?

Possibly.

Contact us as soon as possible at:

support@geadix.com

Possible changes may include:

• Shipping address correction.
• Recipient name correction.
• Size change.
• Variant change.
• Removing an item.

Changes are only possible if the order has not progressed too far into processing or shipment.

5. Can I cancel my order?

You may request cancellation before the order has been processed or shipped.

Contact:

support@geadix.com

Please include your order number and the email address used for the purchase.

Cancellation requests are not complete until confirmed by Geadix.

6. Is there a cancellation fee?

No.

Cancellation fee: $0

If we can successfully cancel the order before shipment, no cancellation fee applies.

7. What happens if my order has already shipped?

Once an order has been transferred to the carrier, it normally cannot be canceled.

If the product is eligible, you may request a return after delivery under our Return & Refund Policy.

Shipping

8. Where does Geadix ship?

We currently ship only within the United States.

International shipping is not available.

9. What is your order cut-off time?

Our order cut-off time is:

5:00 PM Eastern Time

Orders submitted after 5:00 PM ET normally begin processing on the next business day.

10. How long does order processing take?

Order processing normally takes:

1–2 business days, Monday through Friday

Processing may include:

• Payment verification.
• Product preparation.
• Packaging.
• Shipping label preparation.
• Carrier handoff.

11. How long does shipping take?

Estimated transit time is:

5–10 business days, Monday through Friday

Some orders may arrive sooner depending on destination and carrier conditions.

12. What is the total estimated delivery time?

The estimated total delivery time is generally:

This includes:

• 1–2 business days for processing.
• 5–10 business days for transit.

Delivery dates are estimates and are not guaranteed.

13. How much does shipping cost?

Standard shipping costs:

$6.99 per order

There are no additional handling or packaging fees charged separately by Geadix.

14. Is shipping calculated at checkout?

Yes.

The standard shipping charge is displayed during checkout before you submit payment.

15. Which carriers do you use?

Orders may be shipped through:

• USPS.
• UPS.
• FedEx.

The carrier may vary depending on destination, package characteristics, and service availability.

16. Do you offer international shipping?

No.

Geadix currently ships only to addresses within the United States.

17. How can I track my order?

When tracking information becomes available, it may be sent to the email address associated with your order.

Tracking information may take some time to update after the shipping label is created.

18. Why is my tracking number not updating?

Tracking may not update immediately after a label is generated.

The carrier may need time to:

• Receive the package.
• Scan the shipment.
• Update its tracking system.

If tracking remains unchanged for an unusual period, contact:

support@geadix.com

19. What should I do if my order is delayed?

First, check your carrier tracking information.

If your order is significantly delayed beyond the estimated delivery period, contact:

support@geadix.com

Please include your order number and tracking information.

20. What can cause shipping delays?

Possible causes include:

• Severe weather.
• Carrier disruptions.
• Public holidays.
• High shipping volumes.
• Transportation interruptions.
• Incorrect shipping addresses.
• Access restrictions.

21. What if I entered the wrong shipping address?

Contact us immediately at:

support@geadix.com

Please provide:

• Your order number.
• The incorrect address.
• The correct address.

We will try to update the order if it has not already progressed too far into fulfillment.

22. Can my shipping address be changed after shipment?

Usually not.

Once the package has been handed to USPS, UPS, or FedEx, address changes may be restricted by the carrier.

Payments

23. What credit or debit cards do you accept?

Eligible cards from the following networks may be accepted:

• Visa.
• Mastercard.
• American Express.
• Discover.
• Diners Club.
• Elo.
• JCB.
• UnionPay.

Actual availability is shown during checkout.

24. What express checkout or digital wallet options do you accept?

Eligible customers may be able to use:

• Shop Pay.
• PayPal.
• Google Pay.
• Apple Pay.
• Venmo.

Availability depends on the customer's device, account eligibility, browser, and payment provider.

25. Are product prices inclusive of tax?

Yes.

Product prices displayed on geadix.com include applicable tax.

The shipping charge is shown separately during checkout.

26. Are there hidden fees?

We do not intentionally add undisclosed store-imposed fees.

The standard shipping fee is:

$6.99 per order

There are:

• No additional handling fees.
• No separate packaging fees.
• No return shipping fee for approved returns using our prepaid label.
• No restocking fee.

27. Why was my payment declined?

A payment may be declined because of:

• Incorrect card information.
• Expired card.
• Insufficient funds.
• Bank restrictions.
• Billing address mismatch.
• Failed authentication.
• Security or fraud-prevention checks.

You may try another payment method or contact your bank or payment provider.

28. What should I do if I see a duplicate charge?

Contact us at:

support@geadix.com

Include:

• Your order number.
• Date of the transaction.
• Email address used for the purchase.
• Description of the issue.

Do not send your complete card number or security code by email.

29. Is payment secure?

Payments are processed using payment systems designed to support secure transactions.

Depending on the payment method selected, sensitive payment information may be processed directly by the applicable payment provider.

Customers should never send complete payment credentials by ordinary email.

Returns

30. What is your return window?

We offer a:

30-day return window from the date of delivery

Return requests must be submitted within this period.

31. How do I start a return?

Contact:

support@geadix.com

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• Item you want to return.
• Reason for return.

For damaged, defective, or incorrect products, include clear photographs where possible.

32. What condition must returned items be in?

Eligible merchandise should generally be:

• In the same condition received.
• Unworn beyond reasonable try-on.
• Unwashed.
• Unaltered.
• Free from stains or odors.
• Free from customer-caused damage.
• Returned with original tags where applicable.

33. Can I return a dress that does not fit?

Yes, provided the item meets the return eligibility requirements and the return request is submitted within 30 days of delivery.

34. Can I return an item because I changed my mind?

Yes.

A change-of-mind return may be accepted within the 30-day return period if the product remains in eligible return condition.

35. Is return shipping free?

Yes.

Approved returns qualify for:

Free return shipping

A prepaid return shipping label will be sent to your email after your return is accepted.

36. How do I use the return label?

Once your return is approved:

1. Download the return label from your email.
2. Print the label.
3. Package the item securely.
4. Attach the label to the package.
5. Follow the carrier instructions provided.

37. What is your restocking fee?

There is no restocking fee.

Restocking fee: $0

There is also no storage fee for eligible approved returns.

38. Where do I send my return?

Approved returns should be sent according to the return instructions provided by Geadix to:

Please contact us before sending a return.

Refunds

39. How long does a refund take?

After your returned item has been:

• Received.
• Inspected.
• Approved.

We process the eligible refund within:

7 business days

40. Where will my refund be sent?

Refunds are normally issued to the original payment method used for the purchase.

41. How long will it take for the refund to appear in my account?

After Geadix processes the refund, your bank, card issuer, or payment provider may require additional time to post the funds.

This additional processing period is controlled by the financial institution or payment provider.

42. Is the original shipping fee refundable?

For a standard return, the original outbound shipping charge is generally associated with the original delivery service.

Unless required by applicable law or unless the return results from an error attributable to Geadix, the original outbound shipping fee is generally not included in the merchandise refund.

43. What if I receive a damaged item?

Contact us promptly at:

support@geadix.com

Please provide:

• Order number.
• Description of the damage.
• Clear photographs of the product.
• Packaging photographs when applicable.

We will review the issue and provide an appropriate resolution.

44. What if I receive the wrong item?

Contact:

support@geadix.com

Include your order number and photographs showing the item received.

For an approved claim involving an incorrect item, return shipping is free and no restocking fee applies.

45. What if my item is defective?

Contact us at:

support@geadix.com

Please provide your order number, a description of the defect, and photographs where appropriate.

We will review the claim and provide an appropriate resolution.

Exchanges

46. Do you offer exchanges?

You may contact us to request a different size, style, or available variant.

Exchange requests depend on product availability.

Contact:

support@geadix.com

47. What if the replacement size is unavailable?

If the requested replacement is unavailable, we may provide available options, including the applicable return and refund process.

We will not substitute a different product without your approval.

Delivery Issues

48. What if my package is marked delivered but I cannot find it?

Check:

• Around the delivery location.
• Mailboxes.
• Parcel lockers.
• Building reception.
• Household members.
• Neighbors.
• Carrier delivery notices.

If the package still cannot be located, contact:

support@geadix.com

49. What if my package is lost?

If tracking indicates that the shipment may have been lost, contact us.

We may review the tracking history and work with the applicable carrier where appropriate.

50. What if my package is returned to Geadix?

A package may be returned because of:

• Incorrect address.
• Incomplete address.
• Refused delivery.
• Unclaimed package.
• Carrier delivery failure.

Contact support@geadix.com so we can review the available options.

Product Information

51. Why does the dress color look slightly different from the website?

Product appearance may vary slightly because of:

• Screen settings.
• Display calibration.
• Lighting.
• Device type.

We make reasonable efforts to represent products accurately.

52. How do I choose the correct size?

Review the size information provided on the relevant product page before purchasing.

If a dress does not fit as expected, an eligible return may be requested within the 30-day return period.

53. Can I wash or alter a dress before deciding whether to return it?

No.

To remain eligible for a standard return, merchandise should not be washed or altered.

Please inspect and try on the item carefully before washing, modifying, or removing applicable tags.

Privacy and Security

54. What personal information does Geadix collect?

Depending on how you interact with our website, we may collect information such as:

• Name.
• Email address.
• Shipping address.
• Billing information.
• Order information.
• Customer support communications.
• Device and website usage information.

For full details, please review our Privacy Policy.

55. How does Geadix use my information?

Information may be used to:

• Process orders.
• Process payments.
• Arrange shipping.
• Handle returns and refunds.
• Provide customer support.
• Prevent fraud.
• Maintain website functionality.
• Improve website performance.
• Meet legal obligations.

56. Does Geadix use cookies?

Yes.

Our website may use cookies and similar technologies for:

• Essential website functions.
• Shopping cart operation.
• Checkout.
• Security.
• Preferences.
• Analytics.
• Permitted advertising or marketing activities.

Please review our Cookie Policy for more information.

57. Does Geadix sell personal information?

We do not sell personal information in exchange for money.

Certain privacy laws may define terms such as "sale" or "sharing" more broadly. Where applicable, legally required privacy rights and controls will be provided.

58. How can I make a privacy request?

Contact:

support@geadix.com

Depending on applicable law, you may have rights regarding access, correction, deletion, or other processing of your personal information.

Customer Support

59. How can I contact Geadix?

You can contact us at:

60. What are your customer support hours?

Our support hours are:

Monday–Saturday, 8:00 AM–7:00 PM ET

61. What information should I include when contacting support?

For faster assistance, include:

• Your full name.
• Order number.
• Email address used for the order.
• A clear description of your question or issue.
• Photographs when relevant.

Do not send passwords, complete card numbers, card security codes, or other sensitive payment credentials by email.

Related Policies

For complete information, please also review:

• Shipping Policy.
• Return & Refund Policy.
• Terms of Service.
• Privacy Policy.
• Cookie Policy.
• Payment Methods Policy.
• Order Cancellation & Change Policy.

These policies provide additional information about purchases and use of geadix.com.