Return & Refund Policy

Last Updated: September 14, 2026

At Geadix, we want customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return process, return shipping costs, refund processing time, damaged or incorrect item procedures, and other important information related to purchases made through geadix.com.

Summary

30-Day Return Policy

Geadix offers a 30-day return period.

Customers may request a return within 30 days from the date the order is delivered.

For example, if your order is delivered on October 1, you must submit your return request no later than October 31.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, the merchandise must generally be:

• Returned within 30 days of delivery.
• In the same condition in which it was received.
• Unworn and unused, except as reasonably necessary to inspect or try on the item.
• Free from stains, odors, washing, alterations, or customer-caused damage.
• Returned with original tags attached when applicable.
• Returned with original product packaging when reasonably available.
• Accompanied by the order number or other proof of purchase.

For women's dresses, please take reasonable care when trying on merchandise. Items showing signs of extended wear, washing, alteration, makeup stains, perfume, body odor, or other customer-caused damage may not qualify for a standard return.

How to Request a Return

To start a return, contact:

Email: support@geadix.com

Please include:

• Your full name.
• Order number.
• Email address used for the purchase.
• Product you wish to return.
• Reason for the return.
• Photos of the item if it is damaged, defective, or incorrect.

We will review your request and provide return instructions.

Please do not send merchandise back without first requesting a return.

Return Authorization

Once your return request has been reviewed and accepted, we will send return instructions to the email address associated with your order.

If your return is approved, a prepaid return shipping label will be sent to you by email.

You must:

• Download the return label.
• Print the label.
• Securely package the merchandise.
• Attach the return label to the outside of the package.
• Deliver the package to the carrier specified in the return instructions.

Only use the return label and return instructions provided by Geadix.

Free Return Shipping

Approved returns qualify for free return shipping when customers use the prepaid return label supplied by Geadix.

Return shipping fee: $0

Customers will not be charged for the prepaid return shipping label provided for an approved return.

If a customer chooses to use a different return shipping method without our authorization, any shipping costs incurred may be the customer's responsibility.

No Restocking Fee

We do not charge a restocking fee for approved returns.

Restocking fee: $0

No storage, handling, or restocking deduction will be applied to an eligible return under this policy.

Return Address

Approved merchandise must be returned to:

Customers should first contact support@geadix.com and receive return instructions before sending an item to this address.

Unauthorized returns or packages sent without the required return information may take longer to identify and process.

Refund Processing

Once your returned item arrives, we will inspect it to confirm that it meets the return conditions described in this policy.

If the return is approved, the refund will be processed within 7 business days after the returned merchandise has been received and approved.

The refund will normally be issued to the original payment method used for the purchase.

You will receive confirmation after the refund has been processed.

When Will the Refund Appear?

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

This additional posting time is controlled by the financial institution or payment provider and is separate from our refund processing period.

If more than 7 business days have passed after you received confirmation that your refund was processed and you still do not see the funds, please contact your bank or payment provider first.

You may also contact us at support@geadix.com for assistance.

Refund Amount

For an approved standard return, the eligible merchandise amount will be refunded to the original payment method.

There is:

• No return shipping fee when using our approved prepaid return label.
• No restocking fee.
• No storage fee.

Any applicable refund will be clearly determined based on the merchandise being returned and the original transaction.

Original Shipping Charges

The standard outbound shipping charge paid on the original order is associated with the original delivery service.

Unless required by applicable law or unless the return results from an error by Geadix, the original outbound shipping charge is not considered part of the returned merchandise value.

If you received an incorrect, damaged, or defective item because of an error attributable to us, please contact support@geadix.com so that we can review the appropriate resolution.

Damaged or Defective Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives:

• Damaged.
• Defective.
• Incorrect.
• Significantly different from the product ordered.

Contact us at support@geadix.com.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the item.
• Photographs of the packaging when relevant.

We will review the issue and provide an appropriate resolution.

For an approved claim involving an item that arrived damaged, defective, or incorrect, customers will not be charged a return shipping fee or restocking fee.

Incorrect Items

If you receive a different product, size, color, or other variant from what you ordered, please contact us at support@geadix.com.

Do not return the item using your own shipping method before receiving our instructions.

After confirming the issue, we will provide the appropriate return or replacement instructions.

Exchanges

If you would like a different size, style, or other available product option, contact us at:

support@geadix.com

Exchange requests are subject to product availability.

Depending on inventory availability and the circumstances of the request, we may provide return instructions and arrange the applicable replacement process.

Customers should not independently send merchandise back for an exchange without receiving instructions from us.

Wrong Size or Fit

If a dress does not fit as expected, you may request a return within the 30-day return period as long as the merchandise meets the eligibility conditions described in this policy.

Please contact support@geadix.com before returning the item.

Approved returns are eligible for our free prepaid return label.

Change of Mind

Customers may request a return because of a change of mind within 30 days of delivery, provided that the merchandise remains eligible for return under this policy.

Return shipping is free when the customer follows our approved return procedure and uses the prepaid return label provided by Geadix.

Items That May Not Qualify for Return

A return may be refused or reduced where permitted by applicable law if the item:

• Has been worn beyond reasonable try-on.
• Has been washed.
• Has been altered or modified.
• Has been damaged after delivery by the customer.
• Contains stains, strong odors, makeup, deodorant marks, perfume, or other signs of use.
• Is missing essential components or accessories supplied with the product.
• Is returned outside the 30-day return period.

These restrictions do not limit any rights customers may have under applicable consumer protection laws for defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

Return Packaging

Please package returned merchandise carefully to reduce the risk of damage during transit.

Where reasonably possible:

• Place the item in its original protective packaging.
• Include the order information requested in the return instructions.
• Securely close the shipping package.
• Remove or cover previous shipping labels.
• Attach the prepaid return label clearly to the outside of the package.

We recommend retaining the return receipt or tracking information until your refund has been completed.

Return Tracking

The prepaid return label may include tracking information.

Customers should keep proof of shipment until the return has been delivered and the refund process is complete.

If tracking shows an unusual delay, contact us at support@geadix.com with your order number and return tracking information.

Returns Sent Without Approval

Please contact us before sending any return.

Packages sent without prior return authorization may:

• Be difficult to identify.
• Experience processing delays.
• Be returned to the sender when the shipment cannot be associated with a valid order or authorized return.

To avoid delays, always start your return by contacting support@geadix.com.

Refused or Undeliverable Orders

If a shipment is returned because:

• The delivery address was incorrect.
• The delivery address was incomplete.
• The customer refused delivery.
• The package was not collected.
• The carrier could not complete delivery.

Please contact support@geadix.com.

We will review the order and provide information regarding available refund or reshipment options based on the circumstances.

Refunds to the Original Payment Method

Approved refunds are normally issued to the same payment method used for the original transaction.

For security and fraud-prevention purposes, we generally cannot redirect a refund to a different card, bank account, wallet, or other payment method.

If the original payment method is no longer available, contact your payment provider and support@geadix.com for assistance.

Payment Disputes

If you experience a problem with an order, return, or refund, we encourage you to contact Geadix first so that we have an opportunity to investigate and resolve the issue.

Contact:

support@geadix.com

We will review the available order, shipping, return, and payment information and provide assistance consistent with this policy and applicable law.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights that apply under applicable law.

Where applicable consumer protection law provides customers with rights beyond those described in this policy, those mandatory legal rights will continue to apply.

Contact Information

For return, exchange, refund, damaged item, or order-related questions, contact us:

We recommend including your order number in your message so we can assist you efficiently.